Service Design Complete Self-Assessment Guide by Blokdyk Gerardus

Author:Blokdyk, Gerardus [Blokdyk, Gerardus]
Language: eng
Format: epub
Publisher: Emereo Publishing
Published: 2018-05-02T16:00:00+00:00

CRITERION #5: IMPROVE:

INTENT: Develop a practical solution. Innovate, establish and test the solution and to measure the results.

In my belief, the answer to this question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. How will you know that you have improved?

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2. In the past few months, what is the smallest change we have made that has had the biggest positive result? What was it about that small change that produced the large return?

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3. Application Development covers application independent building guidelines

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4. Does the goal represent a desired result that can be measured?

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5. How can we improve performance?

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6. How will you measure the results?

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7. Are there any constraints (technical, political, cultural, or otherwise) that would inhibit certain solutions?

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8. We have defined Information Security Management’s Challenges, Critical Success Factors and Risks

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9. How does the team improve its work?

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10. Application Development covers organization of the build team roles

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11. We design services that can be easily and efficiently developed

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12. We provide IT Services that are managed and operated to an acceptable level of risk

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13. Is a contingency plan established?

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14. Why improve in the first place?

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15. What were the underlying assumptions on the cost-benefit analysis?

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16. What actually has to improve and by how much?

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17. What lessons, if any, from a pilot were incorporated into the design of the full-scale solution?

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18. What is the risk?

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19. Who will be responsible for documenting the Service Design requirements in detail?

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20. Do you understand what can accelerate change?

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21. We have defined Capacity Management’s Challenges, Critical Success Factors and Risks

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22. We have defined Availability Management’s Challenges, Critical Success Factors and Risks

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23. Where do you want to be a first mover, a fast follower or wait for industry solutions?

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24. Risk factors: what are the characteristics of Service Design that make it risky?

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25. How Do We Link Measurement and Risk?

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26. Is pilot data collected and analyzed?

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27. How do we measure risk?

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28. What evaluation strategy is needed and what needs to be done to assure its implementation and use?

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29. SLRs for a new service are understood before it goes live

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30. How do you improve your likelihood of success ?

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31. Describe the design of the pilot and what tests were conducted, if any?

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32. Are we Assessing Service Design and Risk?

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33. Were any criteria developed to assist the team in testing and evaluating potential solutions?

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34. Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organization’s ability to leverage the new Service Design in a volatile global economy?

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35. How will we know that a change is improvement?

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36. Is there a cost/benefit analysis of optimal solution(s)?

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37. We map infrastructure resources to services

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38. What should a proof of concept or pilot accomplish?

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39. What needs improvement?

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40. Are improved process (‘should be’) maps modified based on pilot data and analysis?

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41. Who controls key decisions that will be made?

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42.

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